Accessibility at Waste Disposal Highbury Services

Waste Disposal Highbury is committed to providing an accessible and inclusive online experience for all customers, including residents, businesses and visitors who use our waste disposal and recycling information and services in the Highbury area. This Accessibility Statement explains the steps we take to meet accessibility standards and how you can contact us if you need any support.

Our Accessibility Commitment

We aim to make our digital content and services usable for as many people as possible, regardless of technology, location, or specific access requirements. Our goal is to meet the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These internationally recognised guidelines explain how to make web content more perceivable, operable, understandable and robust for people with a wide range of disabilities and access needs.

This commitment applies to information about waste disposal, recycling collections, bulky item removal, and any other waste management services we describe for the Highbury area.

Conformance with WCAG 2.1 AA

We are working towards full WCAG 2.1 AA conformance across our website and associated digital services. This includes using clear headings and logical structure, consistent navigation, sufficient colour contrast, and descriptive text for images that convey important information about waste disposal in Highbury.

Where complete compliance is not yet possible, we are actively reviewing content, documents and features to identify and fix accessibility issues, prioritising the information most used by our customers.

Screen Reader Support

Our website is designed to be compatible with modern screen readers used with desktop and mobile devices. We use semantic HTML to support accurate reading order, meaningful headings, and correctly labelled form fields for service requests, waste collection enquiries and other contact forms.

Images that are important to understanding waste disposal procedures, such as guidelines for sorting rubbish and recycling, are provided with alternative text. Decorative images are either avoided or marked so that they are skipped by assistive technologies.

Keyboard Navigation

We aim to ensure that all interactive elements on our site can be accessed and operated using only a keyboard, without a mouse or touch input. This includes menus, forms, buttons, and any controls that help you find local Highbury waste disposal services and related information.

Focus indicators are used to show which element is currently selected, helping keyboard users to move through the page in a clear and predictable way. We work to maintain a logical tab order so that you can navigate through headings, sections and forms efficiently.

Text, Layout and Readability

We strive to use plain, straightforward language to explain our services, including how to book waste disposal collections in Highbury, what can be recycled, and how to arrange special collections. We avoid unnecessary jargon and aim to keep sentences short and clear.

Content is structured with headings and paragraphs to make it easier to scan, and we support the use of browser zoom features so users can enlarge text and content without loss of functionality.

Ongoing Improvements

Accessibility is an ongoing process. We review our website regularly and update pages when we introduce new services or information. Feedback from people using assistive technology or with different access needs is an essential part of improving how we present waste disposal information for the Highbury community.

Contact for Accessibility Requests

If you experience any difficulty accessing information or services on our website, or if you need information about Waste Disposal Highbury in a different format such as large print, easy read, audio description or an alternative language, please contact our accessibility team.

You can contact us by telephone on 0200 000 0000 or by email at [email protected]. Please include details of the page or service you were trying to use and the type of support or alternative format you require. We will review your request and aim to respond within a reasonable timeframe to help you access the information or service you need.

We welcome suggestions on how we can improve accessibility for all users in the Highbury area and will take your comments into account in future updates to our website and services.